FAQ

Below is a list of frequently asked questions relating to the Bandits Store.

1. Is this store run by the Brisbane Bandits?

Yes, this site is owned and operated by the Brisbane Bandits.

2. What can and cant be purchased at the Stadium on game day?

All items will be for sale in our Merch Box and Memorabilia tent with the exception of Vintage Jerseys. Vintage Jerseys are only available online.

3. How do I get my Pre-Ordered Items?

We aim to deliver all pre-ordered items as quickly as possible and will publish approximate dates of arrival. We recieve our good on time lines determined by the manufacturer. We aim to be as transparent as possible.

4. Can i pick up my goods at a Bandits home game?

Yes! Pick up will be an available 2 weeks from our first home game and be available through the season. Your purchases will be availble for pick up at the Merch Box.

5. Can i get a refund?

For more information on our refund policy please head to our Refund and Returns page here

6. Delivery

All orders will be dispatched on Tuesdays and Thursdays.

All domestic parcels are sent via Australia post with the intention of getting your order to your door as quickly as possible.

You will be sent a tracking number via email which will enable you to see where your items are.

For a more specific delivery time, please use the following estimator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

* In periods of extremely high demand processing time may be extended

 

7. I am missing an item from my order. What should I do?

If you are missing an item from your order please contact the BanditsShop within 7 days of receiving it.

8.The item I want is out of stock, when will more available?

As a seasonal business, there are many changes in products and styles throughout the year. As such, we will not always be able to restock an item if it is sold out.

9. What methods of payment do you accept?

Through our secure payment gateway, we can accept payment via MasterCard and VISA. If you wish to use American Express your payment will need to be processed via PayPal.

10. Delivery cost

All items are weighed and delivery is charged per weight of the overall parcel. We use Australia Post to deliver all our items.